Customer Service Experience 2017

Digital transformation is fundamentally changing the relationship between the business and their customers. Improving customer experience is the main Nordic driver of digital transformation. This new reality is disrupting business models and organizations, making information a highly valuable asset.

Information Transformation goals includes to proactively anticipate customer needs, seek solutions to problems before they even exist and ultimately exceed customer expectations. IDCs contact center maturity model guides organizations through this transformation and optimizes the journey. Exclusively for event participants IDCs analyst Jason Anderson will present the

Organizer of Customer Service Experience 2017